This casino is not the best in our list and not the worst one, but it has interesting features and advantages. We are sure that it’s worth your attention.
Casino Mate is a trustworthy casino with good support team, safe PC client and wide choice of games. However, there are some problems with bonuses.
We’ve read and analyzed many Casino Mate online casino reviews in order to write this text. That’s why we hope it will help you to choose if you should play here or not. Let’s start the review.
Casino Mate licenses & safety
As for the licenses of this casino, they are perfect. We say “they”, not “it’, because, unlike the majority of the other casinos, the Casino Mate has two licenses – by the UK Gambling Commission and by the Malta Gaming Authority.
These two guarantee that the casino is fair, transparent, safe and doesn’t cheat to the players. Another proof of the latter is that the Casino Mate is certified by the eCOGRA agency – it doesn’t certify bad and unsafe casinos which have any problems with transparency and safety of the gaming processes.
All the games here are provided by Microgaming. It’s one of the best casino software developers, and it’s just another evidence of the safety of this online casino.
The number of games
The assortment of games is great. There are more than 400 games in this casino, so you can play a new one every day and a year wouldn’t be enough! However, the absolute majority of players choose among 20-50 of the most popular games, so we’ve sorted all of them and divided them into 3 groups: slot machines, table games, and video poker.
The choice of slots are the thing Casino Mate can particularly be proud of – there are 250 slot machines here! You can choose among 3 reel slots, 5 reel slots and even AWP slots (let’s be honest, it’s not the most popular type of slot machines).
You can also play a variety of table games. Blackjack, roulette, craps, baccarat, table poker games and other games are available here.
As for video poker, there are many different variants available, too. Jacks or Better? All Aces? Single hand or multi hand? All these games are available, and you will most likely choose the one for you.
As we’ve said, all these games are developed and supported by Microgaming. It doesn’t only mean these games are safe – Microgaming is very popular because their games usually have stunning graphics, nice sound effects and exciting bonuses.
Withdrawal options and speed
You can withdraw your winnings to your credit and debit cards, WebMoney, bank transfers, Neteller, Skrill, and Ukash. If it isn’t enough, EntroPay, Ecopayz, PaySpark and UseMyBank are available, too.
The withdrawal times are average for good casinos – 1-3 days for electronic wallets, 3-7 days for cards and 1-5 days if you want to have your money directly at your bank account.
The good news is, the pending time is 0-24 hours, unlike the casinos that force you to wait up to 3 days. The limits are quite high, too – you can withdraw up to $4,000 a week (if it’s a progressive jackpot, you are not limited).
Customer support service
The support team is good here. They work 24/7, and what’s even more important, they have 6 emails for every language their specialists speak – if you want to write them in English, you use one email, and if you are a native German speaker, you can use another. It’s cool, because that’s how they save time on sorting customers and it’s another evidence that the Casino Mate respects its clients.
The same is for phone numbers. There are phone numbers for Australia, New Zealand, Canada, Germany, Netherlands and Switzerland, so that you can call directly to the man who can help you, without wasting time.
They answer fast, and it’s a real advantage of them. Thus, in December 2016, it took 1 hour and 51 minutes for them to answer on an email from a customer.
The Casino Mate is focused on Australian and New Zealand players at first. Players from the USA, the United Kingdom, France, Spain, Italy, Belgium, Denmark and Italy can’t play here.
However, if you are a citizen of one of those restricted countries, you can try using VPN or proxy. We don’t know if the Casino Mate allows to do such things, but you still can try.
Of course, if it’s legal in your country.
Welcome bonuses aren’t very generous, they are much like average. You make your first deposit and get 100% of it as a bonus money (up to 100%). Unfortunately, the wagering requirements are quite high (50x), so it would be difficult to cash this money out. But it’s still possible.
Seems like Casino Mate is a very good casino, right? But we didn’t say it’s perfect, and we mentioned some problems with bonuses from the very beginning of the text. And here’s why.
The first thing you have to know is: the bonus terms are complex here. You have to check them carefully in order to not lose your money…
… Because it’s possible. In 2012, the casino from the same group as Casino Mate confiscated £18,600 from a player who won this money fair. The group is called the Vegas Partner Lounge Group, and that casino is called Sun Vegas. It was a really rude situation when a casino “confiscated” money and did nothing to help a client. Because of that case, the casinos from the Vegas Partner Lounge group are often not recommended to play in.
Despite it’s an awful case, we are not prejudiced. We think Casino Mate is a good and trustworthy casino, and it’s only your choice to play or not to play. What will you choose?