For the majority of online players, the name of NetBet is largely associated with poker. It was a poker room before 2014, and it was called Poker770 so you are probably already familiar with it. In 2014, the brand Poker770 migrated to NetBet platform.
We’ve been digging through the feedbacks, complaints and NetBet casino reviews one by one — and what we found was disappointing from some sides.
This casino is good, it has many games from Microgaming and other popular gambling development companies. The licenses of NetBet are trusted, the variety of slot games is wide, and the private information of players is protected with the SSL encryption. Sounds good, doesn’t it?
However, there are different problems many NetBet players face while playing or withdrawing their winnings. We can’t say that the reputation of this casino is perfect, and it’s a very important thing we must talk about.
But let’s begin with the licenses and safety in general.
NetBet licenses & safety
As we’ve said, the licenses of this casino are good. NetBet is licensed by three regulatory bodies: the United Kingdom Gambling Commission, the Malta Gaming Authority and by the Alderney Gambling Control Commission.
Why do we need all those licenses? The answer is: in order to understand if we can trust a casino or not. The UK and Maltese regulators give their licenses to the fair and responsible casinos, which protect the players’ confidence. Their licenses also mean that the casino plays honestly and you will not be cheated in this casino. And, of course, if a casino is licensed by the Malta Gaming Authority, all your issues and problems will be regulated and solved in legal way.
As for the Alderney Gambling Commission, it’s not as popular as the previous ones. However, it’s still one of the top off-shore regulators, and it conducts an investigation of every casino that is looking for a license here, so you shouldn’t worry about it. All these licenses mean that NetBet is a very safe and fair casino.
What is even more important, the payout rate of the NetBet is 98.3% and it’s a very good result. We think that it’s another proof of its fairness.
However, some players say this casino isn’t really fair to its customers. We’ll talk about it a little bit later.
The number of games
It’s another thing we usually evaluate in our reviews. The casino may be reputable, honest and trustworthy, but if it doesn’t offer a great variety of games, we can’t call it the leader of the industry.
- As for the choice of games, it’s standard for all the casinos from the top list. Thus, there are many slots here – you can even play in progressive slots, like Mega Moolah or Diamond Wild.
- As for the table games, there is a wide choice of them, too. Baccarat, blackjack (lots of variations), and different types of roulette (the most popular variants like a European or an American roulette) are available here.
- You can also play video poker games in NetBet. The choice is quite wide, as usual – well, at least the most popular games like Joker Poker or Jacks or Better are available.
- If you prefer feeling the atmosphere of a real casino without leaving your home, we recommend to try playing Live Casino in NetBet. In this case, you can choose among hold’em, three card poker, baccarat, blackjack and roulette.
The mobile application of this casino is very popular among the players. Not all games are available if you play from your mobile device, but the most popular of them are here: you can play different slots (both progressive and video ones), table games and live casino.
Withdrawal options and speed
You can withdraw your winnings to electronic wallet, credit and debit card, or to your bank account. As they say, the withdrawal times are:
- 5 to 10 days when you withdraw to your bank account.
- 3 to 7 days when you withdraw to your card, debit or credit.
- 1-3 days when you withdraw to your electronic wallet (Neteller, Skrill).
As they say. The real situation differs, according to different NetBet online casino reviews.
The first problem you can face is a pending period. It’s longer than the other casinos’ pending periods, and it seems like it’s a little unfair – VIP members, for example, don’t need to wait for 48 hours.
Another possible problem is that a withdrawal can take much longer, than it’s said at the NetBet website. You may be asked to upload new and new documents, even if you’ve already showed them these docs. It’s not a rare thing and many casinos need your docs to make sure that it’s really you – but NetBet can make you wait for a very, very long time sometimes.
As you may have notices, we often mention such problems when reviewing different casinos. The thing is, when the other casinos have, for instance, 1 negative feedback and 99 positive ones, the situation is different when it comes to NetBet. Its ratings are average (and even lower than that), many people aren’t satisfied by it and some of them don’t recommend to play here. Well, it’s still your choice.
Customer support service
A support service is average here. This website offers multilingual support, and you can call them or write them (email or live chat). The bad news is, a live chat is available from 08.00 to 23.00 – and it’s really not cool. Lots of customers love playing at nights, but if they have any problems, they will not be able to solve them instantly. That’s not how a top casino should perform.
Everything else is ok. Although some people say the support team can’t help sometimes or answers for a very long time, the others are satisfied fully by its work.
If you are from the United States, France, Belgium, Spain, Portugal or from any of 41 country or territory from the restricted list, you can’t play in NetBet. However, the players from the United Kingdom, Canada, Germany and Russia are allowed to play here.
The bonus system is rather complex in this casino. There are no referral bonuses here, but you can enjoy a welcome bonus, a reload bonus and a loyalty program. The welcome bonus is usual – you make a deposit and get bonus money on certain terms.
Here is a problem. You have to read their rules very carefully in order to get the chance to withdraw the money you will won – be careful about the wagering requirements, because many clients have lost their money because of it.
There are many other bonuses. For instance, if you place a bet on an American sport leagues like basketball or hockey, you can get up to 100% of your winning as a bonus (please, make sure if this bonus is available at the time you are reading this article).
All in all, it’s not a bad casino. It’s licensed properly, it offers bonuses and there are lots of different games here. But the problems with withdrawals and support service mean that you still should be careful with NetBet.