Spin Palace is one of the most popular online casinos and one of the best casinos in the Internet. It was created in 2001, and it’s the first advantage of the Spin Palace – we can’t say there are many casinos with 16 years history. Spin Palace won different awards since 2001, and you can be sure it’s really one of the safest casinos in the world.
Spin Palace licenses & safety
Spin Palace is licensed and regulated by the Malta Gaming Authority. This regulator is the most trusted body in the world together with the UK Gambling Commission – it means that it doesn’t matter what kind of problems do you have with your casino, they will be solved anyway. The Malta Gaming Authority protects your funds, guarantees safety and transparency of the casino.
Talking about safety, we should also add that the average payout here is more than 97%, and it’s a good result which means you will most likely have no withdrawal problems with the Spin Palace casino.
The number of games
Here you’ll find more than 450 games (of course, slot games are the majority of these 450). You can choose among slot games, table games, roulette and video poker – this is a standard list of games every top casino offers.
Scratch cards, varieties of blackjack, 3 reel, 5 reel and progressive slot games – we are sure you will find the game you’ll like. Even if you are looking for something rare and exclusive.
Withdrawal options and speed
We usually analyze dozens of complaints, feedbacks and comments at different websites and compare this information with the official information provided by the casino. When we were writing this article, we’ve analyzed Spin Palace casino reviews and the result was a little unexpected. Let’s go.
Due to the official information, this casino offers fast withdrawals and wide choice of withdrawing methods. Thus, they say that you can withdraw your winnings to your electronic wallet in 1-2 days or to your credit or debit card (it would take up to 2-6 days). Checks are also available.
However, the feedbacks show that sometimes the problems occur. At first, you can’t withdraw you money to your bank account with Spin Palace casino – and it was a surprise for us. In 2017, all the top casinos allow using bank transfers, and we can’t get why the Spin Palace doesn’t. Well, we hope they will add this withdrawal method soon.
According to another Spin Palace online casino review, one client had to wait for withdrawal for a week because of a long pending period and problems with verification (by the way, many players say that they needed lots of documents to withdraw). The other clients of this casino mentioned long pending period, too – it seems like 24 hours is a minimum, and then you’ll have to wait for another 24-96 hours (this period is called the approval period).
What we can say here is that these problems are rare (except the one with bank accounts, of course) and you will likely not face with them. But it’s still sad, because this casino is really good and such withdrawal problems can worse its reputation.
Customer support service
The support team works 24/7 and you can write them via live chat or email, or call them. The majority of clients say that the work of support specialists is good and that they are friendly, professional and helpful.
However, we always look deeper. We’ve found some complaints related to the customer support team, and here’s what they look like:
Some people say that they answer for too long and it would be better for Spin Palace to fix it.
The others say that the support is rude sometimes and can’t help in certain situations.
Well, you can’t find a casino without problems. Even if these problems are not often and serious, it’s still sad that the Spin Palace casino isn’t a perfect platform for online gambling. However, we are sure they are going to fix it sooner or later – we know that they often answer to the clients’ complaints and solve their problems online.
Unfortunately, the restriction list is quite long. Thus, the citizens and residents of 36 countries and territories aren’t allowed to play here – among the restricted countries are the USA, the United Kingdom, Turkey, Spain, Portugal, Italy, Israel, France, and others. Of course, you can use VPN or proxies, but no one can guarantee that everything will be ok with that.
This casino offers welcome bonuses and loyalty bonuses. The first ones are very generous – when you make your first deposit, you get 100% of your funds as bonuses (but not more than $250). The second deposit bonus is 25% of your money (up to $300), and when you make your third deposit, you can get 50% (not more than $450). Free spins on different slot machines are also available. Moreover, you can get 10 free spins on one of the most popular slot, Thunderstruck 2, even if you haven’t deposited anything yet! This bonus was a real surprise for us.
The loyal players are awarded, too. If you are loyal and play in Spin Palace regularly, you will get bonuses, free credits, and free spins. There are four loyalty tiers here, and the more loyal you are, the bigger bonuses you get!